Contractual terms and conditions

All orders placed via the Internet at the website www.countrypigshop.com (hereinafter, “Country Pig”owed by theAzienda Country Pig di Bastianelli Mauro e Bastianelli Brianare governed by these General Terms and Conditions of Sale (hereinafter, ‘General Terms and Conditions’), which are formulated in accordance with current legislation on off-premises contracts. By submitting an order, you declare that you have read, understood and accepted these General Terms and Conditions of Sale.

L’Azienda Agricola Country Pig reserves the right to modify these General Terms and Conditions of Sale at any time by publishing the new version on the website www.countrypigshop.com (hereinafter, the Site). The applicable General Terms and Conditions of Sale are those in force at the time the order is placed
The purpose of these General Terms and Conditions is to regulate the purchase of products and services made available by the Site in compliance with Italian legislation on distance contracts (Legislative Decree 70/2003).

The site is owed by dell’Azienda Agricola Azienda Country Pig di Bastianelli Mauro e Bastianelli Brianwith registered office in Via San Zenone 7d, Alteta di Montegiorgio CAP 63833 - FM - P.I. 02364830444

The Customer is required to read the General Conditions carefully before sending the order. These General Conditions have been made available on the Site in order to allow them to be reproduced, understood and memorised.
Contracts concluded with L’Azienda Agricola Azienda Country Pig di Bastianelli Mauro e Bastianelli Brianthrough the Site are governed by these General Conditions in accordance with Italian law.

Il venditore è Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian
Registered office: Via San Zenone 7d Alteta di Montegiorgio CAP 63833
C. F./ Partita IVA: 02364830444

The price of the various Products, as well as the relative descriptions and characteristics, are shown on the page relating to each Category and in detail on the page of each Product.

For the purchase of Products, the Customer shall add the Product to the ‘Shopping Cart’ and then fill in and send the order form in electronic format, entering the billing and shipping data following the instructions contained in the Site. After having read and accepted, by selecting the appropriate field, the General Terms and Conditions and the Privacy Policy, the Customer shall select the desired payment method and confirm the order. By accepting the Terms and Conditions of this site you also accept the Privacy Policy

Once an order has been submitted, an Order Confirmation page will appear to the customer. This Order Confirmation has the value of a contractual proposal and with it the customer acknowledges and declares to have read all the information provided to him/her during the purchase process and to fully accept these Terms and Conditions and payment terms.

The contract stipuleted between Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian and the Customer shall be considered concluded with the acceptance of the order by dell’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli BrianThis acceptance is communicated to the Customer by means of an order confirmation email to the address indicated by the customer during registration and/or order conclusion.

The prices displayed on the Website are all inclusive of VAT and expressed in Euro, the only currency accepted by dall’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian.

The applicable prices for the products ordered are those shown on this website on the date the order is placed. These prices include VAT. Shipping costs and any surcharges on cash on delivery payments are not included.

Delivery charges are invoiced on the basis of the rates shown on this site on the date the order is placed. These rates are defined according to the size of the order, the weight of the products, and the delivery and payment method.

L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brianreserves the right to change prices and delivery charges at any time and to cancel an order in the event of an obvious error in the calculation system or data.

L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian ships exclusively within the European territory, therefore any order received with non-European destination will not be accepted by the system and in any case will not be processed. Any payment received will be reimbursed to the customer, net of collection and subsequent dispatch costs incurred.

Any right of the Customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or non-fulfilment, even partial, of an order.

The visual and photographic representations of the products on the Site are only to accompany the description sheet. It is understood that the photographic image of the products has the sole purpose of presentation for sale and may not be perfectly representative of its characteristics but may differ in colour and/or size. In the event of a difference between the image and the written product description sheet, the product description sheet shall always prevail.

L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian promotes responsible trade and excludes any liability for purchases made by children under 16 years of age.

Payments

The Customer shall be able to pay the price of the Products and the relevant delivery costs by PayPal or by cash payment, via cash on delivery.

Paypal (including credit card)
In order to guarantee maximum security, the Customer will make the payment transaction directly on PayPal's secure server: once the order has been confirmed, the Customer will be redirected to PayPal's site where he/she will be able to make the payment with his/her PayPal account or by using a credit card or even a prepaid card.

Cash
by paying the courier directly upon delivery.

Order management

Once the order has been received l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian will check stocks for availability and will proceed to process the order as quickly as possible

The customer, upon receipt of the order by dell’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian che corrisponde all’esecuzione del contratto, riceve un’email che conferma la presa in carico dell’ordine di acquisto inviato. La comunicazione contiene il numero d’ordine, la data, il riepilogo dei dati di spedizione e fatturazione, l’elenco dei prodotti ordinati con le loro caratteristiche essenziali, del loro prezzo e dell’importo pagato.

Sizes and weights of purchased products

The products manufactured and sold dall’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian are handcrafted and therefore the net weight of each product may vary from the weight indicated in the product sheet. Therefore, the product that will be delivered to you will weigh the same, slightly more, or slightly less than what is indicated on the product sheet.

RIGHT OF WITHDRAWAL (CONSUMER CODE D.LGS 206/05 AND D.L. 21/2014)

L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian guarantees that products will be delivered equal to those indicated and described on the site and that all regulations regarding the storage of products until delivery to the place indicated in the order will be respected. The manufacturer's liability applies to all products sold. In the case of packaged products, l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian is also responsible for the truthfulness and completeness of the information on the packaging. The images on the website and on the packaging are provided to the customer to facilitate the recognition of the products; due to variations in the packaging, the photos may not exactly reflect the appearance of the product delivered.

As provided for by the Consumer Code D.LGS 206/05 (former right of withdrawal) and by Legislative Decree 21/2014, the customer of dell’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian enjoy the satisfied or refunded guarantee with the possibility of returning the purchased products within 14 working days of receipt, except in the case of products that cannot be returned due to their nature.

How to request a refund

You must send an e-mail to: info@countrypig.it within 14 working days of receipt of the goods

In the communication the client must indicate the product or products for which he intends to exercise the right of withdrawal.
To exercise the right of withdrawal it is necessary to return the purchased products, in perfect state of preservation and with original labels that have not been removed.
The packaging of the products must be accurate, in order to safeguard the original wrappings from damage, affixing of writing or labels.
Products must be returned by express courier at your own expense.
It is recommended to use a traceable and insured shipping method as Country Pig will not be responsible for loss, non-receipt or damage of the material sent.
The goods will be reimbursed by dell’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian fter verifying the content and condition of the products, within 14 days of receiving the communication from the customer. L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian will provide a full refund of the expenses incurred by the customer at the time of purchase.

Shipments

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure. L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian records in its accounts on a special register each order placed on the Website and will send the Customer a purchase receipt in electronic format to the email address indicated during the purchase process and/or in paper form included in the package. In order for the invoice to be issued, the Customer must make a request via the ‘Notes’ field during checkout by entering his/her invoicing data. It shall not be possible to make any changes to the invoice after it has been issued.

All purchases shall be delivered by GLS express courier (hereinafter, ‘Courier’) from Monday to Friday, excluding public holidays and national holidays. L”Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian s not responsible for unforeseeable delays, inefficiencies or non-deliveries by the Courier.

Once the Products have been shipped, l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian will inform the Customer by means of a notification in its Reserved Area and/or by email of the shipment of the goods and the relative tracking link.

Except in the event of force majeure or unforeseeable circumstances, the Products ordered will be delivered, in Italy, within 7 (seven) working days (for shipments to Europe the term is 10 working days) starting from the day after receipt of payment and the relative order confirmation email, unless l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian communicates - within the above-mentioned term - the impossibility of delivering the ordered goods due to the unavailability, even temporary, of the Products. In case of such communication, the Customer shall have the possibility to wait for the new availability of the missing product or to choose one or more alternative products. In the event that the Customer decides not to choose alternative Products or to cancel the order, l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian shall refund any sums already paid by the Customer within the same terms.

The information on the Products provided through the Site is constantly updated, but it is not possible to guarantee the complete absence of errors. L’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update the information at any time without prior notice.

Any complaints must be forwarded to Country Pig Farm inviando un’email all’indirizzo info@countrypig.it o telefonando al seguente numero: +39.0734.5106 67 (dal Lunedì al Venerdì dalle ore 9,00 alle ore 12,00, e dalle ore 15:00 alle ore 16:00) oppure mediante raccomandata a/r al seguente indirizzo:

Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian
Customer Service Department
Via Don Leonardo Picciotti 30 Loc. Archetti
63831 Piane di Rapagnano – FM

Applicable law and competent court

The sales contract between the Customer and l’Azienda Agricola Country Pig di Bastianelli Mauro e Bastianelli Brian s’intende concluso in Italia e regolato dalla Legge Italiana. Per la soluzione di controversie civili e penali derivanti dalla conclusione del presente contratto di vendita a distanza, la competenza territoriale è quella del foro di Fermo (FM).